Personal information we collect

The information we collect varies depending on how you use Lorynva™. It may include information you provide directly, information generated through your use of the store, and information received from service providers.

Contact and account information

• Name
• Email address
• Telephone number
• Account or profile information, where account features are available

Order and transaction information

• Products ordered and order history
• Shipping and billing addresses
• Order value, discounts and transaction details
• Returns, refunds and customer-service history

Payment-related information

Payment information necessary to complete a transaction is processed through the payment options and payment providers made available through our checkout.

We do not ask customers to send complete payment-card numbers, card security codes, or payment passwords to our customer support email.

Device and usage information

• IP address
• Browser and device information
• Pages and products viewed
• Store interactions and referral information
• Cookie and similar technology data

Communications

If you contact us, we may process the information contained in your message together with relevant order or customer support information.

How we use personal information

Where information comes from

We may obtain personal information:

• Directly from you when you place an order, contact us, create an account, subscribe, or otherwise provide information.
• Automatically when you browse or interact with the store through cookies and similar technologies.
• From service providers that support store hosting, checkout, payments, fulfillment, delivery, analytics, fraud prevention, advertising, or customer service.

When personal information may be disclosed

We may disclose information where reasonably necessary to operate the store, complete transactions, provide requested services, protect the store, or comply with applicable legal obligations.

Recipients may include:

• Shopify and store technology providers
• Payment processors and financial service providers
• Fulfillment, logistics and shipping providers
• Customer service and operational providers
• Analytics, advertising and marketing service providers
• Professional advisers where reasonably necessary
• Government authorities or other parties where disclosure is required or permitted by applicable law

Cookies & similar technologies

Our store and the services supporting it may use cookies, pixels, tags, local storage, and similar technologies.

Depending on the store configuration, these technologies may support:

• Essential functions: shopping cart, checkout, account, security, and core store functionality.
• Preferences: remembering selected settings or store preferences.
• Analytics: understanding store traffic, performance, and customer interactions.
• Advertising: measuring campaigns and, where applicable, supporting personalized or targeted advertising.

Your browser may allow you to block, remove, or limit cookies. Doing so may affect certain store functions, including features that depend on cookies to operate.

Analytics, advertising & marketing partners

Depending on the tools currently enabled on our store, we may work with analytics, advertising, or marketing providers to understand store activity, measure advertising performance, or present more relevant communications.

These providers may process device, browser, cookie, interaction, or other information in accordance with their own services, privacy terms, and applicable privacy requirements.

Information security

We use reasonable administrative, technical, and organizational measures intended to help protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, electronic transmission, or information storage method can be guaranteed to be completely secure.

Payment transactions are handled through the checkout and payment services made available to our store. Customers should never send full card numbers, card security codes, passwords, or similar sensitive credentials to service@lorynva.com.

How long information may be retained

We retain personal information for periods reasonably necessary for the purposes for which it was collected, including order fulfillment, customer service, recordkeeping, fraud prevention, dispute resolution, and compliance with applicable legal or accounting obligations.

Retention periods can vary depending on the type of information, the nature of the transaction, operational requirements, and applicable law.

Third-party websites & services

The Lorynva™ store may contain links or integrations that lead to websites or services operated by independent third parties.

Once you interact with an independent third-party service, its own privacy policy and terms may apply. We encourage you to review those policies before providing personal information.

Children's privacy

Our store is intended for a general consumer audience and is not designed to knowingly collect personal information from children in circumstances prohibited by applicable law.

If you are a parent or guardian and believe a child has provided personal information to us inappropriately, please contact service@lorynva.com so that we can review the matter and take appropriate action.

International processing

Because we operate an online store and use service providers that may operate in multiple countries, personal information may be processed or stored outside the country or region where you live.

Where required, applicable safeguards or other legally recognized mechanisms may be used in connection with international processing or transfers.

Marketing communications

We may use your email address to provide transaction-related messages such as order confirmations, shipping information, customer support responses, and other service communications.

Where you have subscribed or where otherwise permitted by applicable law, we may also send promotional messages about Lorynva™ products, offers, or store updates.

Marketing emails will provide an unsubscribe method where required. Unsubscribing from promotional emails does not necessarily stop transactional communications relating to orders or customer-service matters.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our store, privacy practices, service providers, technologies, or applicable requirements.

When we update the policy, the revised version will be posted on this page and the “Last Updated” date will be changed accordingly.