Processing & fulfillment

After payment is successfully confirmed, orders are typically prepared for shipment within 2–4 business days. This period allows time for order review, product preparation, packing, and fulfillment processing.

High-volume periods

During holidays, promotional events, or other periods of unusually high order volume, processing may take up to 5 business days.

Shipping fee

Standard shipping is offered at a flat rate of $5.99 per order.

The applicable shipping charge will be shown during checkout before you complete your purchase.

Estimated delivery times

Delivery time depends on the destination, carrier routing, fulfillment location, customs processing where applicable, and other transportation conditions.

Where orders are fulfilled

Lorynva™ works with a fulfillment network to serve customers across different destinations. Depending on product availability, inventory location, and the delivery destination, an order may be fulfilled from our own or partner facilities.

As a result, the shipping origin of a package may differ from our business registration address shown above.

If an order contains multiple products, items may occasionally be shipped separately when they are fulfilled from different locations.

Tracking your order

After your order has been dispatched, tracking information will be provided when available so you can follow the shipment's progress.

• Tracking activity may take approximately 1–3 business days to appear after a shipping label is created.
• A temporary pause between tracking updates does not necessarily mean that the shipment has stopped moving.
• Carrier scans and tracking frequency can vary depending on the destination and delivery network.

If tracking has not updated for an extended period, please contact us at service@lorynva.com with your order number so we can review the shipment information.

Customs, import duties & taxes

International shipments may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country or region.

Where such charges apply and are not collected during checkout, they may be assessed by local customs authorities or the delivery carrier according to applicable local requirements.

Customs processing may also affect estimated transit times. Because customs rules differ by destination, customers should review applicable local import requirements when necessary.

Address changes & order cancellations

Because fulfillment preparation may begin shortly after an order is placed, please contact service@lorynva.com within 12 hours of placing your order if you need to request an address correction, order modification, or cancellation.

We will make reasonable efforts to accommodate requests received within this period. However, once an order has entered fulfillment or has been dispatched, we may no longer be able to change or cancel it.

Delayed or potentially lost shipments

If your tracking information has not updated for an extended period, the estimated delivery window has passed, or you believe the package may have been lost in transit, please contact service@lorynva.com.

Include your order number and any relevant tracking information. Our team will review the available shipment details and, where appropriate, work with the carrier or fulfillment partner to investigate the delivery.

If the shipment is determined to be lost, we will provide an appropriate resolution, which may include a replacement or refund depending on the circumstances.

Damaged, incorrect, or delivery-related problems

If an item arrives damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as reasonably possible after delivery.

Please provide your order number, a description of the issue, and clear photographs or other relevant evidence where appropriate. This helps our team assess the situation and determine the suitable resolution.

For confirmed shipping or fulfillment issues for which we are responsible, we will provide an appropriate replacement, refund, or other reasonable solution without requiring the customer to bear costs resulting from our error.

Packages marked delivered

If tracking shows that your package has been delivered but you cannot locate it, first check around the delivery location and with household members, building staff, or other appropriate recipients who may have accepted the package.

If the shipment still cannot be located, contact service@lorynva.com with your order number and tracking information. We will review the available delivery details and advise you on the appropriate next steps.

A tracking status of “Delivered” does not automatically prevent you from contacting us about a genuine delivery problem.