A Thoughtful Delivery Experience From Our Home to Yours

Company Name: Beijing Yuxin Shuanglong Science & Trade Co., Ltd.
Customer Service Email: service@lorynva.com

At Lorynva™, we believe the journey of every product matters. From careful preparation to safe arrival, we are committed to making your shopping experience simple, transparent, and reliable.

This Shipping Policy explains how your order is processed, shipped, tracked, and delivered.

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Our Shipping Approach

Lorynva™ is dedicated to creating thoughtfully designed home essentials that bring comfort, beauty, and functionality into everyday spaces.

To provide a wider selection of products while maintaining quality and reasonable pricing, some orders may be fulfilled through trusted production and distribution partners.

This approach helps us:

✨ Offer unique home designs without unnecessary retail markups
🏡 Maintain efficient inventory management
🌿 Reduce excess production and encourage a more responsible supply process
📦 Deliver carefully selected products directly to customers

We appreciate your understanding that thoughtful products require careful preparation before reaching your home.

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1. Order Processing & Shipping Fees

Every Lorynva™ order goes through a preparation process to ensure quality before shipment.

Order Processing Time:
Please allow 2–5 business days for order confirmation, inspection, packaging, and shipment preparation.

During High-Volume Periods:
Holiday seasons, promotional events, and peak shopping periods may require additional processing time.

Shipping Fee:
Shipping fees are calculated based on your order details and destination. Any applicable shipping costs will be clearly displayed during checkout.

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2. Estimated Delivery Time

Delivery times may vary depending on your location, product availability, and carrier conditions.

Please note that estimated delivery windows are approximate and do not represent guaranteed arrival dates.

We appreciate your patience while your Lorynva™ product makes its way to your home.

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3. Shipment Tracking

Once your order has been shipped, a confirmation email containing tracking information will be sent to you.

Please keep in mind:

📍 Tracking details may require 1–3 business days to become active after shipment
📍 Carrier updates may occasionally be delayed during transportation
📍 Your package may continue moving even when tracking information has not recently changed

If you have concerns about your shipment, our support team is happy to assist.

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4. Customs, Duties & International Taxes

For international shipments, customs regulations may vary depending on the destination country.

Customers are responsible for:

• Any customs charges
• Import duties
• Local taxes or government fees

Lorynva™ is not responsible for delays caused by customs inspections or clearance procedures.

We recommend checking your local import regulations before placing an international order.

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5. Order Changes & Cancellations

We begin preparing orders shortly after purchase to ensure efficient fulfillment.

If you need to update your shipping information or request a cancellation, please contact us at:

service@lorynva.com

Please send your request within 12 hours of placing your order.

Once your order has entered the fulfillment or shipping process, changes or cancellations may no longer be available.

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6. Damaged, Missing, or Lost Packages

Your satisfaction is important to us, and we want your Lorynva™ experience to be enjoyable from start to finish.

Damaged Items

If your order arrives damaged:

📸 Please contact us within 72 hours of delivery and provide photos of the item and packaging.

Our team will review your request and assist with an appropriate solution, including replacement options when applicable.

Lost Packages

If your shipment is confirmed lost by the carrier:

📦 We will work with you to resolve the issue and provide assistance according to your order situation.

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Our Promise

At Lorynva™, every product is created to bring more beauty, comfort, and harmony into your living space.

Thank you for choosing Lorynva™.
We appreciate your trust and look forward to delivering pieces that help make your house feel more like home.