Return & Refund Policy
Your Satisfaction Matters to Us
Company Name: Beijing Yuxin Shuanglong Science & Trade Co., Ltd.
Customer Service Email: service@lorynva.com
At Lorynva™, we want every customer to feel confident and satisfied with their purchase. If your order does not meet your expectations, our Return & Refund Policy explains the process for requesting a return, replacement, or refund.
We are committed to making the return experience clear, simple, and customer-friendly.
1. Return Eligibility
We accept return requests within 30 days of delivery.
To qualify for a return, your item must meet the following conditions:
✔ The product must be in its original condition
✔ The item must be unused and undamaged
✔ Original packaging should be included when possible
✔ Proof of purchase is required
Items that show signs of use, damage, or alteration may not be eligible for return.
2. How to Request a Return
To begin a return request, please contact our customer support team:
Email:
service@lorynva.com
Please include:
- Order number
- Product name
- Reason for return
- Photos or additional details (if applicable)
Once your request is reviewed and approved, we will provide return instructions and any necessary shipping information.
⚠️ Please do not send items back before receiving return authorization. Unauthorized returns may not be accepted.
3. Damaged, Defective, or Incorrect Items
We carefully inspect products before shipment, but if your order arrives with an issue, please contact us as soon as possible.
If you receive:
📦 A damaged product
❌ A defective item
🔄 An incorrect item
Please provide details and supporting photos. Our team will review the situation and work with you to provide an appropriate solution.
4. Non-Returnable Items
Certain products may not qualify for returns, including:
- Customized or personalized products
- Items damaged due to improper use
- Products without original condition or packaging
- Gift cards
- Clearance or final sale items
If you are unsure whether your item is eligible, please contact us before submitting a return request.
5. Exchanges
If you would like to exchange an item, the simplest process is:
- Request a return for the original product
- Once the return is approved, place a new order for the desired item
This helps ensure faster processing and availability of your preferred product.
6. European Union Cancellation Rights
For customers located in the European Union, applicable consumer protection laws may provide a 14-day cancellation period after receiving an order.
To qualify:
✔ Product must remain unused
✔ Item must be returned in original condition
✔ Original packaging and proof of purchase should be provided
This right applies separately from our standard return guidelines.
7. Refund Process
After we receive your returned item, our team will inspect the product and confirm the refund status.
If approved:
💳 Refunds will be issued to the original payment method
⏳ Processing may take up to 10 business days
Please note that your bank or payment provider may require additional time before the refunded amount appears in your account.
If you have not received your refund after the expected processing period, please contact:
8. Return Shipping Information
Before returning any item, please contact Lorynva™ customer support to receive the correct return instructions.
A return authorization or approved shipping information is required before sending products back.
Return Address:
Provided by Lorynva™ Customer Support after return approval.
Our Commitment
At Lorynva™, every product is created with care, and your satisfaction remains our priority.
We appreciate your trust and will always work to provide a smooth and respectful solution whenever you need support.
Thank you for choosing Lorynva™.