Return & Refund Policy
Business Information
Who operates Lorynva™
Lorynva™ is owned and operated by Beijing Hongyang Shunda Technology Co., Ltd. The information below identifies the business responsible for operating our store and handling customer service matters.
Return & Refund Policy
Clear support when something isn't right.
We want you to understand your options after an order arrives. This policy explains when a Lorynva™ product may be returned, how to submit a return request, return shipping responsibilities, how damaged or incorrect items are handled, and when approved refunds are issued.
30-day return request window
Eligible products may be returned within 30 calendar days after delivery. Your return request must be submitted within this period.
To qualify for a standard return:
- The item must be in the same condition in which it was received.
- It must be unused and unworn, where applicable.
- Original tags should remain attached where the product was supplied with tags.
- The item should be returned with its original packaging and included accessories or components.
- A receipt, order number, or other proof of purchase is required.
Please note: receiving a return request does not automatically mean the return has been approved. Our team may need to review the order and the reason for the request before providing return instructions.
How to request a return
Before sending a product back, contact Lorynva™ Customer Support at service@lorynva.com.
Please include:
- Your order number
- The item you would like to return
- The reason for the return
- Photos or videos when relevant to a damaged, defective, incorrect, or other product-related issue
Our team will review your request and, if the return is approved, provide the appropriate return instructions and return destination.
Do not send a return without authorization. Products sent to an address without first contacting us may not reach the correct return facility and may delay or prevent processing of the return.
Return address
Our business registration address is:
Beijing Hongyang Shunda Technology Co., Ltd.
Room 402, 4th Floor, Building 2, Courtyard 135,
Manjing Hutong, Changping District, Beijing
Please do not send returns to our business registration address unless our customer support team specifically instructs you to do so. After an eligible return request has been reviewed and approved, we will provide the appropriate return warehouse address and return instructions based on the order and applicable fulfillment location.
Return shipping costs
Responsibility for return shipping depends on why the product is being returned.
Customer responsibility
If you return an eligible product because you changed your mind, no longer want the item, ordered the wrong item, or for another preference-based reason, you are responsible for the applicable return shipping cost.
We'll provide a solution
If an item arrives damaged, defective, incorrect, or materially different from the product description, we will provide an appropriate replacement, refund, or return solution at no additional cost to you for our confirmed error.
Damaged, defective, or incorrect items
Please inspect your order after delivery. If you receive an item that is damaged, defective, incorrect, or materially different from what was ordered, contact us as soon as reasonably possible at service@lorynva.com.
Include your order number, a description of the problem, and clear photos or videos where appropriate.
After reviewing the information provided, we will determine the appropriate resolution. Depending on the circumstances, this may include a replacement, refund, or an authorized return at no additional cost to you for a confirmed issue attributable to the product or fulfillment process.
Items that may not be eligible for standard returns
Certain products may be excluded from preference-based returns because of their condition, nature, customization, or other applicable restrictions.
Examples may include:
- Custom-made or personalized products
- Products that have been used, altered, damaged after delivery, or are no longer in their original condition
- Items missing important original packaging, accessories, components, or tags where applicable
- Gift cards, where offered
- Other products clearly identified as non-returnable before purchase where permitted
If you are unsure whether your product is eligible for return, contact us at service@lorynva.com before sending the item.
Exchanges
If you would prefer a different eligible item, please contact us first regarding the original purchase.
In many cases, the clearest exchange process is to complete the approved return for the original item and then place a separate order for the desired replacement product.
If your original item was damaged, defective, or incorrect, contact us before placing another order so our team can review the issue and determine the appropriate resolution.
European Union cancellation rights
Where applicable law provides customers in the European Union with a statutory withdrawal or cooling-off right, those rights apply in addition to this store policy and are not reduced by the standard return terms described above.
Eligibility, exclusions, return requirements, and applicable statutory periods will be handled in accordance with the consumer protection requirements that apply to the relevant transaction.
Refund review & processing
After an authorized returned item reaches the designated return facility, it will be reviewed to confirm its condition and return eligibility.
We will notify you regarding the status of the refund after the return has been received and reviewed.
If approved, the refund will be issued to the original payment method within 5–10 business days after the returned item has been received and inspected.
After we issue the refund, your bank, card issuer, or payment provider may require additional time before the credit appears in your account.
If more than 15 business days have passed after we confirm that your refund was approved and you still do not see the refund, contact service@lorynva.com.
Original shipping charges
For preference-based returns, original shipping charges paid for delivery are generally not refundable unless otherwise required by applicable law.
If a refund results from a confirmed damaged, defective, incorrect, or materially misdescribed item, we will determine the appropriate refund or replacement solution without passing costs arising from our confirmed error to the customer.
Starting A Return
Three steps before anything is sent back.
Contacting us first helps make sure your return goes to the appropriate location and can be identified when it arrives.
Contact us
Email service@lorynva.com within the applicable return window and include your order number and reason for the request.
Wait for instructions
Our team will review the request and provide the appropriate return destination and instructions if the return is approved.
Send the approved return
Follow the provided instructions so the package reaches the correct return facility and can be matched with your request.
Return Support
Not sure what applies to your order?
Contact Lorynva™ Customer Support before sending anything back. Include your order number and a short explanation of your request so we can review the appropriate next step.
service@lorynva.com